Booking terms

Last updated 31 October 2026

These terms apply when you book Laurel Cottage in Odiham, Hampshire, directly with us, Adam & Yvonne Fairhead (referred to as "we" below). The cottage is a short walk from Odiham High Street. We'll send you the exact address and directions once you've booked. Please read these terms before you pay.

Your booking

Booking online: when you book through our website, you pay the full amount when you book, and your booking is confirmed as soon as your payment goes through. We'll email you a confirmation. The price shown is the full amount you'll pay, with nothing added at the end.
Booking by email: if you contact us instead, your booking is confirmed once we've accepted your dates in writing and your payment has gone through. We'll send you a secure card payment link. If you're arriving within 14 days, you'll pay in full when you book. If your arrival is further away, you'll pay 25% to secure your dates, with the balance due 14 days before arrival. Stays of a month or more are paid a month in advance.
Payments are processed by Stripe, using an account in Yvonne's name. We never see your card details.
When you book online, we hold your dates for 30 minutes while you pay. In the rare case that the same dates are booked on another site at the same moment, we'll tell you straight away and give you a full refund.
The minimum stay is 2 nights. We don't accept same-day bookings.
Laurel Cottage is a holiday or short-term let. You have a licence to stay for the dates you've booked. This isn't a tenancy, including for longer stays.
As your booking is for specific dates, the 14-day cooling-off period under consumer law doesn't apply. The cancellation terms below apply instead.

Cancellations

Cancel 14 or more days before check-in and you'll receive a full refund.
Cancel 7 to 13 days before check-in and you'll receive a 50% refund.
Cancel fewer than 7 days before check-in and we can't offer a refund.
We don't refund no-shows.
If we ever have to cancel your booking, you'll receive a full refund.

To cancel, just contact us using the enquiry form on our website (or reply to your booking confirmation email). Refunds will go back to the card you paid with.

Damage deposit

For stays of 14 nights or more, we ask for a refundable damage deposit; the amount is shown on the booking page before you pay. We'll send you a separate payment link for this. Provided everything's fine, we'll refund the deposit within 7 days of check-out. There's no deposit for shorter stays.

What's included

Fresh linen and towels, plus Wi-Fi.
EV charging is included in the price. The charger is on our drive and is available on request, overnight only. Please let us know before you arrive.
There are no cleaning fees or pet fees.

During your stay

Check-in is from 3pm and check-out is by 11am. Book direct and get free late checkout until noon when there's no same-day arrival, confirmed the day before.
We welcome up to 4 guests (under 2s don't count towards the 4) and 2 dogs. Dogs need to be comfortable around other dogs, as ours lives next door.
No smoking or vaping indoors.
No parties or events.
Please keep noise down after 10pm. We live next door, so thanks for being considerate neighbours.
Dogs are welcome, but please keep them off the beds.
Please let us know about any damage or breakages. You're responsible for damage beyond normal wear and tear caused during your stay by you, your guests or your dogs.

Your details

We only use your details to arrange and manage your stay. Our privacy note explains what information we keep and why.

Questions

If you have any questions, contact us using the enquiry form on our website and we'll get back to you.